FAQ

Payment

Privacy

Shipping & Delivery


Payment

 

What are my payment options?

Payment of all invoices and accounts can be made by any of the following methods:

a) Credit card by phone: 1300 369 570. Our support staff will process the payment and issue a receipt.

b) By Cheque payment to Medlab Clinical PTY LTD

c) Money Transfers - please call 1500 369 570 to discuss

 

Do you take credit cards?

We accept most major credit cards, including: Mastercard, Visa and American Express.

 

Who do I contact if I have questions on how to make a payment?

You can contact Medlab support staff directly on:

 

Is purchasing on the Medlab website safe?

All information gathered (name, addresses, payment details, etc) are stored in one way password encrypted database. This database has limited restricted access, and cannot be accessed externally.

We do NOT send credit card information and/or personal information via unsecure email messages.

 

Is it safe to use my credit card online?

Purchasing with a credit card on the Medlab Website is safe. Our site uses the latest SSL Certificated provided by GeoTrust. It provides data encryption, server authentication and message integrity.

 

I have an account with Medlab, when are my invoices due?

If you have a Medlab account, payment of invoices is due on the final business day of the following calendar month from the date of the invoice. Interest at the rate of 2%pcm will be payable to us on any amounts owed and not paid by the due date.


Privacy

 

Is the information I give out kept private?

Yes. Please see our privacy policy for more information.

 

How do I contact Medlab about my personal information?

You may wish to contact Medlab to access your personal information, to seek to correct it or make a complaint about privacy. Please phone: 1300 369 570 or email hello@medlab.co.


Shipping & Delivery

 

What are the delivery charges?

All orders under $165 (inc. GST) will incur a $11.00 charge for freight and handling.

All orders above $165 (inc. GST) will be shipped free of charge within Australia.

International Express Shipping is available in three sizes (1, 3 & 5kg). For all enquires regarding International Shipping please email hello@medlab.co with the requested delivery address.

 

What shipping company do you use?

Medlab uses StarTrack for all product shipping (www.startrack.com.au). StarTrack offer basic Track and Trace information on the StarTrack home page. It can be access be anyone, via your reference number given by Medlab.

 

Do you post overseas?

Yes please contact support staff for shipping rates to your selected country on 1300 369 570.

 

What are my options for shipping?

Please view all our shipping options here.

 

What if I need to return something?

Should our merchandise or service ever fail to meet your expectations, or if you change your mind, you can return it to us within 7 days of the date of purchase.

Items returned must be unopened, re-sealable merchandise that is in its original condition. This means you have not used or damaged any of the items. Please refer to our Returns Policy for more information.